Experienced Front Desk Personnel / Guest Services Agent at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily assessable with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 28-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suites.

We are recruiting to fill the position below:

Job Title: Experienced Front Desk Personnel / Guest Services Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments.

Requirements

Candidates should possess an SSCE / GCE / NECO qualification
Minimum of 2 years work experience.

Application Closing Date
10th May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Experienced Front Desk Personnel / Guest Services Agent at Hotel Capitol

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