I.T Support Is Needed In Bank

I.T Support Is Needed In Bank

Role: I.T Support Damaturu
Industry: Bank
Job Type: Full Time
Location: Marina
Pay: 80k + other benefits

RESPONSIBILITIES

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.

REQUIREMENTS:

• HND/BSC in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.

Kindly click on the link below to apply https://bit.ly/3ChKLKq

I.T Support Is Needed In Bank